- Log in to the portal
- Navigate to ‘Book’
- Make sure the correct centre is selected as you will only be able to view classes for one centre at a time
- To change centre select 'change centre'
- Select a class category
- You will now be able to browse available sessions that meet your criteria and view remaining class capacity.
- Select book
- Choose the payment option that applies to you
- Proceed to payment.
Once your booking is confirmed, you will receive a confirmation email in your inbox.
I'm experiencing issues with the booking system
Why am I seeing 'standby limit reached'?
We’re aware of this issue and we can assure you that we’re urgently working on a fix. This particular problem is due to a high a volume of traffic on our booking site at any one time, it’s essentially our booking systems way of preventing the overbooking of sessions. Our analytics show us that our booking site is receiving 6,000 to 18,000 visits per day (MIND BLOWN), with hundreds of people attempting to book in the same second. Fitzy has never been so popular!
We understand that this is deeply frustrating, and we’re right there with you, but we’re hopeful the demand for swim sessions will calm down as more pools open and restrictions ease in the coming weeks.
We’ve been listening to the feedback from our community and have adjusted our booking process in the interim while our software provider works on a resolution. We can’t promise it’ll be perfect, but we’re confident it’ll be better.
I'm experiencing a different issue!
If you're experiencing any issues, please call us on 9205 5522 or email us at email@example.com.