Bookings

Person typing on a laptop at a desk at home
Bookings are now open.  

Our online portal is accessible to everyone and is where you will need to book and pay for all your sessions.

Please DO NOT proceed with your booking if:

  • You are feeling unwell 
  • Have been in contact with someone who has tested positive for COVID-19 in the last 14 days. 

Do I need to book online?

Golf

Bookings must be made online via our golf booking system.

Swim

No you do not need to book ahead, please just come along and scan in via the QR code at reception and pay for your session.  

Gym

No you do not need to book ahead, please just come along and scan in via the QR code at reception and pay for your session. 

Classes

Book online for group exercise classes.  

How do I book online?

Please note, you no longer need to book ahead for a swim or gym session, simply pop into your favourite centre and pay. Bookings are still required for group exercise classes, community programs and golf.  

Before you're able to book a session, you'll need to activate your profile

If you're a member, multi visit pass holder or aquatic programs member you will have an account set up for you. You will need to log in using your email that we have on your existing account and select ‘forgot password’ to create a new password so that you can access the portal. 

If you haven’t visited us before, or do not have an existing account with us, you will need to create a free account

BOOK NOW

I need help with My Account

My Account is where you can learn how to:

  • Create your account 
  • Login 
  • Navigate the online portal 
  • Book for sessions  
  • Manage your account 
  • Troubleshoot any issues you may experience. 

How long do bookings open before a session? 

Bookings for classes and community programs will open for 72 hours in advance and will remain open up until the session begins.  

Can I book more than one session in a day?

Yes, there is no limit on how many sessions you can book. 

Can I cancel my booking? 

Yes, you can cancel up to 2 hours prior to your swim session and retain the value of the booking as a credit in your account. 

If you cancel your booking with less than 2 hours notice a credit will not be applied to your account. 

Do I need to bring my concession card with me? 

Yes if you have purchased any of our concession sessions then you will need to bring your concession card! 

When will you reactivate memberships? 

All memberships will be reactivated on Monday 18 January 2021, with the first direct debit taking place on Thursday 4 February. This will give members 17 days of free access to our facilities.   

For more information on membership reactivation, visit our memberships FAQs.  

Are you accepting new memberships?

We’re really looking forward to signing up new members from Monday 18 January. Come and visit us at your nearest venue to join.  
 
From Monday 25 January you can sign up online and we’ll have more details about how you can do this next week, so keep an eye on our social media channels, website and your inbox. If you're not already receiving our emails and would like to, you can subscribe online

What happens with my visit pass?

You will be able to use your multi visit pass to book a session via our online booking system. 

Updated 4.30pm Friday 15 January 2021