Our Swim School program survey results

Thursday 28 September 2023

People swimming

The results are in from our Swim School program survey!

From Friday 14 July to Monday 31 July 2023, we sought feedback from current and previous Swim School students to help us better understand what we are doing well and areas where we can make improvements.

We have been busy collating the data and comments received, and the results are now in!

The information provided from the survey responses will assist us in identifying opportunities to improve your learn to swim experience.

A snapshot of our survey respondents

We received 363 responses to the survey.

Over two thirds of respondents were attendees at Collingwood Leisure Centre (67.5%). While 85% of respondents were current Swim School students.

Main findings

Features of the Learn to Swim program that respondents felt were very important:

Rank  Service Score (% of respondents that rated this service as 'very important') 
 1  Experience with qualified teachers  77.7%
 2  Progression of you/your child's swimming ability  67.8%
 3  Clean facilities  63.1%

72.5% of respondents would like greater flexibility and the ability to suspend Swim School memberships. Additionally, 75.2% of respondents would like a commitment to students progressing up at least one level within 12 months of the Learn to Swim program.

Areas of improvement

We received 254 comments and suggestions regarding our Learn to Swim program. Key themes from the survey are detailed below, along with steps we are taking to address the areas of improvement.

Student progression and feedback

Ahead of Term 4 a skills portal will be up and running on our online membership portal. You will now be able to see student skills, progression, and assessment history.

Class times and availability

With over 3100 students in our program across 3 pools, we understand that finding appropriate class times is important to our customers. Our team is constantly looking at ways to add classes on and seek improvements to our program times. Improvements we have made include;

  • Hiring additional staff
  • Extending programming times
  • Improving our assessment processes to streamline our program more efficiently.

Program quality and teachers

All Swim Instructors and Aquatic Services Officers are trained in Teacher of Swimming and Water Safety and CPR. Our staff undergo frequent training and professional development in a range of topics and teaching techniques by former Olympic Coach, two-time Australian Coach of the Year and nine-time Victorian Coach of the Year, Ian Pope and Yarra Leisure leaders. 

Our Learn to Swim curriculum was designed in 2020 by current Australian Olympic Head Coach Rohan Taylor in consultation with the Aquatic Programs Team. This curriculum has been customised to ensure the continuous development of all of our Yarra Leisure students.

Cleanliness of facilities

We have and will continue to put into place measures keep cleanliness of our facilities to a high standard. We have scheduled meetings with our cleaning contractor and provide regular feedback on standards of cleanliness.


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