Change my username and password

1. From the ‘Home’ tab click on the ‘My Profile’ button located under your profile image.

Screen shot of home screen in customer portal highlighting to click on the my profile button

2. In the ‘My Profile’ section click on the button ‘Change Username’ or ‘Change Password’.

Screen shot of my profile section in customer portal highlighting to change username or password

3. Change your username.

Screen shot of my profile section and changing username function

4. Change your password.

Screen shot of my profile section and changing password function

Forgot your password or username?

If you've forgotten your password, select the 'forgot username/password' button on the login screen and follow prompts. 

*Please note: If you're accessing the online portal on your mobile, you will need to click the blue 'View Full Site' button and then select 'forgot username/password'.

If you've forgotten your username, please email us at yarraleisure@yarracity.vic.gov.au