A proposal within Yarra’s draft Budget 2022-23 recommended Yarra Leisure streamline its membership options to give customers the flexibility to only pay for the services they use. This is referred to as a service-based membership model and is in line with other leisure centres throughout Victoria. On Thursday 23 June 2022, Yarra City Council adopted its budget for 2022-23 which included moving to this new membership model.

Yarra City Council is proud to be one of the few councils in Melbourne to still offer a full suite of leisure services and facilities, including three pools, three gyms, group exercise classes and a golf course.

This membership change ensures that Yarra Leisure can continue to offer accessible, means-tested and inclusive wellness spaces to our diverse community.

We will now offer a service-based membership program which provides access to all 3 of our leisure centres; Collingwood Leisure Centre, Fitzroy Swimming Pool and Richmond Recreation Centre.

This service-based model allows you to select and build into your membership the following services:

• Gym access (including Small Group Training) 
• Group exercise program access (including SwimFit)
• Aquatic facility access - pool, spa, sauna and steam.

For more information on our membership options available please visit our prices and membership page.

You can move across to your new membership type from Wednesday 7 September until Wednesday 7 December.

We’re giving you plenty of notice because we know life is busy!

Online

1. Log in to your account

• Visit the online portal
• Sign in with your email address and online portal password.

Not sure if you have an account or forgot your password visit our 'How do I log in?' FAQ page.

2. Choose your new membership type

Please note, for concession specific membership types you will need to sign up in a venue so we can confirm eligibility. Please bring with you an eligible current concession card or any relevant documentation. 

• Click Account and select Contract details from the dropdown menu 
• Click Add new contract/Upgrade current contract
• Choose your preferred home club and select 'Buy in current club'
• Choose your preferred payment plan and select 'next'
• Choose your preferred membership type (Gold, Silver or Bronze) and select 'next'
• Choose what day in the next 14 days you would like to start your contract and select 'next'
• *Please note: we charge fortnightly for direct debit, so if your start date is before our next payment day you will need to pay a pro-rata fee for the days leading up to this payment day. We suggest starting your membership on the day you wish to first visit us.

3. Review your new membership 

• To review the terms and conditions, select 'Details'
• Tick 'I agree to the terms and conditions', complete the online signature process and select 'Ok'
• Tick 'I have read and understood the appropriate terms and conditions' and select 'Next'.

4. Choose your payment method

• Select your preferred payment method (bank details or credit card/debit card) for your contract and select 'next'.

Important note: Even though you are an existing member you will need to re-enter your preferred payment method. If you don't complete this step your new membership will not be processed correctly.

Bank details

• Enter your bank details. Please note, these details you enter will be linked to your contract for all future payments, but you can change your payment details when needed. 
• You will be taken to the payment gateway to make your initial payment which will need to be made by a credit/debit card.
• Make payment. 

Credit/debit card

• Enter your credit/debit card details. Please note, these details you enter will be linked to your contract for all future payments, but you can change your payment details when needed. 
• Make payment.

Contract confirmation

• You will receive an email confirming your new membership.  

In centre

Chat to our friendly staff next time you come in for a workout or swim, our wonderful customer service team can help you. If you go for this option, please be patient with our team and factor in additional time for your visit.

Please note: When our direct debit service provider is processing your fortnightly direct debit, no changes to your membership plan can be made until your membership payment has cleared. This process usually takes 5 days (Thursday through to Tuesday). During this time you will not be able to change to a new membership type.

Concession memberships cannot be processed online.

All concession memberships need to be processed in centre so we can confirm eligibility. Please bring with you an eligible current concession card or any relevant documentation.

Concession pricing is available to customers who can produce evidence of being on a means tested and/or government supported program.

To receive a concession discount, you must have one of the following:

• Health Care Card
• Commonwealth Seniors Health Card
• Pensioner Concession Card
• Veterans’ Affairs Pensioner Concession Card
• Veterans’ Affairs Gold Card
• Carer Card (We Care).

Send us an email at yarraleisure@yarracity.vic.gov.au and our friendly membership experience team will get back to you with all the information you need. Please be patient with our team, they are working hard to make this transition as smooth as possible.

If you don’t move across to a new membership type by Wednesday 7 December, your membership will be automatically cancelled. But don’t stress, we’ll be sending gentle reminders over the next couple of months!

For more information email us at yarraleisure@yarracity.vic.gov.au, call us on 9205 5522 or chat to us at your nearest venue.